Refunds & Returns Policy

CDU Bookshop - Returns Form (PDF 41kB) 
*Please note all returns must be accompanied by a completed returns form

Terms and Conditions

  • Breaking the seal or damaging the packaging of an item renders it “used” and therefore non-returnable.
  • If an item is defective or contains a faulty disk or CD, the item will be exchanged on return for equivalent.
  • CDU Bookshop does not sell second-hand books or software.
  • Digital products including e-books (including printed books that include e-books and online access) cannot be returned if opened or accessed unless deemed faulty.
  • The CDU Bookshop is not responsible for the provision or accuracy of book lists.

Refund Policy 

University Bookshop customers may seek a refund on items purchased in-store or online, either in-store or by return mail. The University will also replace, exchange or refund defective or damaged items purchased from the University’s Bookshop either in-store or online to the value of the purchase price, provided the item/s are:

  • Returned prior to the Census date of the semester/study period in which the item was purchased;
  • Returned within fourteen (14) days of purchase, for in-store purchases or twenty-eight (28) days of purchase, for on-line purchases;
  • In its original condition, including any accessories where possible; and
  • Accompanied by a copy of the original tax invoice/store receipt.

NOTE: Customers are not entitled to a refund for a change of mind.

Returns sought after the Census date will not be refunded, however, a credit note or exchange will be considered. 

Refund Payments
Refunds will be processed using the original currency and payment method used in the original transaction, to the value of the purchase price excluding delivery costs. Original delivery charges will not be refunded unless products are defective or damaged. Where appropriate, a credit note may be issued in lieu of a refund, for use towards another purchase in-store or online. For returns after the Census date of the semester the item was purchased, only a credit note or exchange will be considered.

Refund payments will be refunded as follows:

Payment method  Refund method
Cash Payment Cash refund up to $100 then refund via cheque payable to the purchaser
Proof of identity required
Cheque Payment Refund via cheque payable to the purchaser
Proof of identity required
Bank Transfer Refund via cheque payable to the purchaser
If refund rejected, reimburse to another card in the same name
Proof of identity required
Debit/Credit Card Reimburse back to original card
Bank Draft Refund to bank against which original draft raised


Postal refunds:

Items purchased online may also be returned by post. Items must be packaged securely with original accessories and warranty card (where supplied) and posted to PO Box U476, Darwin NT 0815.

Customers are responsible for return postal charges. The University does not accept responsibility for non-delivered parcels. It is recommended for items being returned by mail that a track and trace freight method is used. The University does not accept responsibility for items damaged during return shipment or lost in transit.

Credit Notes will be considered under the following circumstances:

  • withdrawal from a course of study
  • incorrect book purchased for a course
  • exemption granted from a course
  • the sales receipt is provided for proof of purchase
  • goods are in mint condition - books with access codes, passwords or CDs that have been opened are not returnable.

Credit notes for textbooks listed on current Text Book List will not be considered:

  • after 1 April for Semester 1
  • after 1 September for Semester 2
  • after 8 October for Semester 3
  • after 7 December for Summer Semester.

Credit Notes for general books will only be considered in exceptional circumstances.