BSBLDR502 Lead and manage effective workplace relationships Release 1 describes the skills and knowledge required to lead and manage effective workplace relationships. It includes information on how to: -manage ideas and information -establish systems to develop trust and confidence -manage the development and maintenance of networks and relationships -manage difficulties to achieve positive outcomes. It contains learning content, case studies and examples, practice tasks and learning checkpoints. Final assessment activities cover all the unit of competency requirements and are suitable for workplace and classroom environments. There are spaces for learners to record their responses and for trainers or assessors to record their comments and observations.