BSBLDR501 DEVELOP AND USE EMOTIONAL INTELLIGENCE

BSBLDR501 Develop and use emotional intelligence Release 1 describes the skills and knowledge required to develop and use emotional intelligence to increase self awareness, self management, social awareness and relationship management in the context of the workplace. It includes information on how to: identify the impact of own emotions on others in the workplace recognise and appreciate the emotional strengths and weaknesses of others promote the development of emotional intelligence in others utilise emotional intelligence to maximise team outcomes. It contains learning content, case studies and examples, practice tasks and learning checkpoints. Final assessment activities cover all the unit of competency requirements and are suitable for workplace and classroom environments. There are spaces for learners to record their responses and for trainers or assessors to record their comments and observations.



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