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This learner guide covers the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
Domestic freight is via Australia Post. Alternatively we have a 'Click & Collect' option at no cost where the order can be picked up from the CDU Bookshop.
|Orders||Parcel Post||Express Post|
|5kg to 8kg||$40.00|
|8kg to 10kg||$45.00|
CDU Bookshop will not be responsible for late orders due to incorrect postal address.
Please note: Darwin is outside the next day delivery service guarantee for Australia Post. Express bags to capital cities can take up to seven working days.
We will despatch books within 24 hours of order however, if the complete order is not in stock we will do our best to contact customers and arrange split deliveries which may incur additional freight charges.*The weight of each book can be found in the tags below
A refund of money will only be provided where books or other items purchased are: defective or faulty OR fail to match the description.Credit Notes will be considered under the following circumstances:
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