Returns
Customers may request a refund, exchange, or replacement for eligible items purchased online or in‑store, provided all conditions below are met.
Please note that change‑of‑mind returns are not accepted.
Eligibility for Returns
To qualify for a refund or exchange, items must be:
- Returned before the Census Date of the study period/semester in which the item was purchased (or within the equivalent return window your store uses)
- Returned within 14 days for in‑store purchases, or 28 days for online purchases
- In original condition, including: Original shrink‑wrapping, all accessories included, any enclosed CDs, disks, licenses, or passwords unopened
- Accompanied by a valid receipt or tax invoice
Non‑Returnable Items
The following items cannot be returned unless faulty:
- Items where the seal is broken, or packaging is damaged (considered “used”)
- Digital products included in bundles once opened or accessed, unless defective
- Items returned after the Census Date (store credit or exchange may be considered instead)
- Items returned without proof of purchase
Faulty or Defective Items
If an item is defective, damaged, misbound, or does not match its description, we will offer a repair, replacement, exchange, or refund in line with Australian Consumer Law.
Faulty items must be returned with all components and accessories where possible.
Refunds
Refunds are processed using the original payment method and currency, to the value of the purchase price. Delivery charges are not refunded unless the product is defective or damaged.
Refund method examples (based on CDU Bookshop policy):
- Debit/Credit Card: refunded to the same card
- Cash: refunded in cash up to a limit, then via cheque
- Bank Transfer/Cheque: refunded via cheque payable to the purchaser
Processing times may vary depending on your payment provider.
Exchanges & Credit Notes
If a return is made after the Census Date, store credit or exchange may be offered instead of a refund.
Store credits may be used for future online or in‑store purchases.
Postal Returns (Online Orders)
Items purchased online may be returned by post. Customers are responsible for return shipping costs unless the item is faulty or damaged.
Please include:
- The item in its original condition
- A copy of your receipt
- A completed returns form
Important Notes
- We do not accept returns for change of mind.
- Breaking seals or damaging packaging makes the item non‑returnable.
- We reserve the right to verify whether an item is defective or damaged
Request a Return Online
You can now request a return directly from your account.
Click here to log in and submit a return request.
*Please note that all returns must be accompanied by a completed returns form
Return Address
Charles Darwin University Bookshop
Red Building 1, Casuarina Campus
Charles Darwin University
Darwin NT 0909
Terms and Conditions
- The CDU Bookshop is not responsible for the provision or accuracy of book lists, so therefore unable to accept returns after terms outlined above,