CDU Bookshop - Returns Form (PDF 41kB)
*Please note that all returns must be accompanied by a completed returns form
Return Address
Charles Darwin University Bookshop
Red Building 1, Central Place, Casuarina Campus
Charles Darwin University
Darwin NT 0815
Terms and Conditions
- Breaking the seal or damaging the packaging of an item renders it “used” and therefore non-returnable.
- If an item is defective or contains a faulty disk or CD, it will be exchanged on return for an equivalent item.
- CDU Bookshop does not sell second-hand books or software.
- Digital products included in Print Book Bundles cannot be returned, even if opened or accessed, unless deemed faulty.
- The CDU Bookshop is not responsible for the provision or accuracy of book lists.
Refund Policy
University Bookshop customers may seek a refund on items purchased in-store or online, either in-store or by return mail. The University will also replace, exchange or refund defective or damaged items purchased from the University’s Bookshop either in-store or online to the value of the purchase price, provided the item/s are:
- Returned prior to the Census date of the semester/study period in which the item was purchased;
- Returned within fourteen (14) days of purchase, for in-store purchases or twenty-eight (28) days of purchase, for online purchases;
- In its original condition, including any accessories where possible; and
- Accompanied by a copy of the original tax invoice/store receipt.
NOTE: Customers are not entitled to a refund for a change of mind.
Refunds and returns sought after the Census date will not be refunded; however, a credit note or exchange will be considered.
Refund Payments
Refunds will be processed using the original currency and payment method used in the original transaction, to the value of the purchase price, excluding delivery costs. Original delivery charges will not be refunded unless products are defective or damaged. Where appropriate, a credit note may be issued in lieu of a refund, for use towards another purchase in-store or online. For returns after the Census date of the semester the item was purchased, only a credit note or exchange will be considered.
Refund payments will be refunded as follows:
| Payment method | Refund method |
| Cash Payment | Cash refund up to $100, then refund via cheque payable to the purchaser Proof of identity required |
| Cheque Payment | Refund via cheque payable to the purchaser Proof of identity required |
| Bank Transfer | Refund via cheque payable to the purchaser If the refund is rejected, reimburse to another card in the same name Proof of identity required |
| Debit/Credit Card | Reimburse back to the original card. Some banks take 12-24 hours to process refunds. |
| Bank Draft | Refund to the bank against which the original draft was raised |
Postal refunds:
Items purchased online may also be returned by post. Items must be packaged securely with original accessories and warranty card (where supplied) and posted to PO Box U476, Darwin NT 0815.
Customers are responsible for return postal charges. The University does not accept responsibility for parcels that are not delivered. It is recommended that a track-and-trace freight method be used for items returned by mail. The University does not accept responsibility for items damaged during return shipment or lost in transit.
Credit Notes will be considered under the following circumstances:
- withdrawal from a course of study
- An incorrect book was purchased for a course
- exemption granted from a course
- The sales receipt is provided for proof of purchase
- Goods are in mint condition. Books with access codes, passwords, or CDs that have been opened are not returnable.
Credit notes for textbooks listed on the current Textbook List will not be considered:
- after 1 April for Semester 1
- after 1 September for Semester 2
- after 8 October for Semester 3
- after 7 December for the Summer Semester.
Credit Notes for general books will only be considered in exceptional circumstances.
Substitution:
Charles Darwin University provides two different styles of Nursing Placement Shirts.
- We may substitute one style for another when a particular size is out of stock and not expected to be back in stock within 10 working days.
- Customers will be notified by email and/or phone of the choice to substitute or wait for the original style ordered.
- All Nursing Placement Shirts cannot be returned once worn and without tags.
- Substituted shirts cannot be returned in exchange for the original style ordered.