Refunds

Refund Policy

University Bookshop customers may seek a refund on items purchased in-store or online, either in-store or by return mail. The University will also replace, exchange or refund defective or damaged items purchased from the University's Bookshop either in-store or online to the value of the purchase price, provided the item/s are:

• Returned prior to the Census date of the semester/study period in which the item was purchased;
• Returned within fourteen (14) days of purchase, for in-store purchases or twenty-eight (28) days of purchase, for online purchases;
• In its original condition, including any accessories where possible; and
• Accompanied by a copy of the original tax invoice/store receipt.

NOTE: Customers are not entitled to a refund for a change of mind.

Refunds and returns sought after the Census date will not be refunded; however, a store credit or exchange will be considered.

Refund Payments
Refunds will be processed using the original currency and payment method used in the original transaction, to the value of the purchase price, excluding delivery costs. Original delivery charges will not be refunded unless products are defective or damaged. Where appropriate, a credit note may be issued in lieu of a refund, for use towards another purchase in-store or online. For returns after the Census date of the semester the item was purchased, only a store credit or exchange will be considered.

Refund payments will be refunded as follows:

Payment method	Refund method
Cash Payments	Cash refunds up to $300, then refund via direct deposit payable to the purchaser. Proof of identity required
Debit/Credit Card	Reimbursement is made back to the original card. Some banks take 12-24 hours to process refunds.

Postal refunds:

Items purchased online may also be returned by post. Items must be packaged securely with original accessories and warranty card (where supplied) and posted to:

Charles Darwin University Bookshop
Red Building 1, Casuarina Campus
Charles Darwin University 
Darwin NT 0909

• Customers are responsible for return postal charges. 
• The University does not accept responsibility for parcels that are not delivered.
• It is recommended that a track-and-trace freight method be used for items returned by mail.
• The University does not accept responsibility for items damaged during return shipment or lost in transit.

Store Credit will be considered under the following circumstances:

• Withdrawal from a course of study
• An incorrect book was purchased for a course
• Exemption granted from a course
• The sales receipt is provided for proof of purchase
• Goods are in mint condition. Books with access codes, passwords, or CDs that have been opened are not returnable.

Store Credit for textbooks listed on the current Textbook List will not be considered:

• after 1 April for Semester 1
• after 1 September for Semester 2
• after 8 October for Semester 3
• after 7 December for the Summer Semester.

Store Credit for general books will only be considered in exceptional circumstances.

Substitution:

Charles Darwin University provides different styles of branded apparel that may be interchangeable for your course. 

• We may substitute one style for another when a particular size is out of stock and not expected to be back in stock within 10 working days.
• Customers will be notified by email and/or phone of the choice to substitute or wait for the original style ordered.
• All apparel cannot be returned once worn and without tags.
• Substituted apparel cannot be returned in exchange for the original style ordered.