This section doesn’t currently include any content. Add content to this section using the sidebar.

This section doesn’t currently include any content. Add content to this section using the sidebar.

Image caption appears here

SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

Free shipping

We offer free postage in Australia four weeks before semester commencement up until census date or the take the option of click and collect with our extended trading hours.

Enter the code, SSAF in the discount code section of the checkout, for free postage.

Search our store